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How we work
Short, predictable and without surprises afterwards. You know up front who does what, what you provide and what it costs.
Introduction
You outline the situation, by email or in a half-hour call. Free and without obligation.
Proposal
You receive a short engagement note: what we do, what you provide, what it costs.
Delivery
We do the work and keep you posted. Questions along the way are part of it.
Hand-over
You receive the advice or the return, with the support and the next steps.
Good to know
Frequently asked questions
Do you work alongside my accountant?
Yes, more often than not. Your accountant keeps doing the bookkeeping and the accounts; we take the VAT or customs part. We coordinate directly, so you are not the messenger.
What does it cost?
It depends on the question. For a defined question or a return we agree a fixed fee up front. If you only have a question, that is EUR 75 an hour, with short questions charged pro rata. Where a file runs longer, we state a cap in advance. You never receive an invoice you did not see coming.
I am behind on a period or a correction. Can that still be fixed?
Usually, yes. Correcting on your own initiative almost always works out better than waiting for the tax authorities to find it. We first look at the amount and the period, then choose the route.
Do you also do income tax, corporate income tax or annual accounts?
Yes. Basis and Compleet include the personal income tax return; the BV packages also cover corporate income tax, the annual accounts and the Chamber of Commerce filing. They can also be handled separately, at a price agreed up front. What we do not do: payroll and restructurings.
Can you arrange a registration abroad?
Yes. Where a local representative or local firm is required, we engage them and keep control of the process. You keep one point of contact.
How do I deliver my records?
By email, and the form does not matter. Photos of receipts, PDFs of invoices, an export from your bank: forward it as it reaches you. You do not have to buy accounting software or learn anything. Once a quarter is enough, so collect it and send it in one go after the quarter closes. Only for documents containing a citizen service number or a copy of an ID do we set up a secure link, because those do not belong in an ordinary email.
I already have a bookkeeper. How do I switch?
We arrange it, at no cost to you. We request your file from your current adviser and have that conversation on your behalf, so you are not caught in the middle. You can switch at any time. The calmest moment is after a financial year closes, but if something is going wrong now there is no reason to wait.
When are you available?
On weekdays, but evenings and weekends as well. We do not keep office hours: if you work during the day and only have time to call in the evening, we call in the evening. We respond to a first message within one working day.
How quickly do I get an answer?
We respond to a first message within one working day. If there is an assessment or an audit with a deadline, just call and we will make room.
What happens to my data?
We use it only for your file and do not share it with others, other than with parties needed to carry out your instruction and with your knowledge.
A question about your tax position?
Outline the situation briefly. You will have an answer within one working day, including what is needed and what it costs.